In order to sync OneDrive, you need an Internet connection. So make sure that your Mac is able to connect to the Internet properly. Check out the file size, it should be less than 10GB. If not, then compress or resize the file and then try to sync again.

OneDrive (formerly SkyDrive) is a cloud storage service provided by Microsoft to its Windows Live users: you can easily register for an account free of charge. To be able to keep the files in sync on all your devices, Microsoft also provides OneDrive clients for various types of devices: Mac or PC computers, Windows tablets, Android gadgets, Windows Phones, iOS mobiles or Xbox consoles. OneDrive Can Sync Your Files and Back Them up for Free Adding files is as simple as copying or dragging them to the OneDrive folder or appropriate subfolder. After you put files in the OneDrive folder, you can access them from any Mac, PC, or mobile device that has OneDrive installed.

Following are the steps to Fix OneDrive Sync Problems on Mac:

  1. Restart connection to the OneDrive service: To restart 'OneDrive' for Mac, click 'OneDrive' icon located in the menu bar and click 'Quit OneDrive' and then use spotlight to search for 'OneDrive' and open it.
  2. Update the OneDrive Desktop Client for Mac: To update OneDrive desktop client for Mac, open 'Mac App Store' and select the 'Update' button located in the toolbar. If an update is available for the OneDrive app, it will appear there.
  3. Make sure the OneDrive process is running: To make sure the OneDrive is running, press 'Command and Spacebar' keys and enter 'Activity Monitor' to open 'Activity Monitor' Select the 'CPU' tab and look under the 'Process Column' for OneDrive.
  4. Make sure you have permissions to the file or folder you tried to add.
  5. Make sure there isn't already a file or folder with the same name in the same location.
  6. Make sure the file path isn't too long.
  7. Uninstall and reinstall the OneDrive app.
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This article is for IT administrators managing OneDrive settings in work or school environments. If you're not an IT administrator, read Get started with the new OneDrive sync app on Mac OS X.

Manage OneDrive settings on macOS using property list (Plist) files

Use the following keys to preconfigure or change settings for your users. The keys are the same whether you run the store edition or the standalone edition of the sync app, but the property list file name and domain name will be different. When you apply the settings, make sure to target the appropriate domain depending on the edition of the sync app.

Mac
StandaloneMac App Store
PList Location
~/Library/Preferences/com.microsoft.OneDrive.plist
~/Library/Containers/com.microsoft.OneDrive-mac/Data/Library/Preferences/com.microsoft.OneDrive-mac.plist
Domain
com.microsoft.OneDrive
com.microsoft.OneDrive-mac

Deploy the sync app settings

Deploy the settings on macOS in the typical way:

  1. Quit the OneDrive application.

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  2. Define the settings you want to change by creating a Plist with the values, or use a script to set the default values.

  3. Deploy the settings onto the local computer.

  4. Refresh the preferences cache.

    On the next start of OneDrive, the new settings will be picked up.

Overview of settings

The following table lists all the settings that are currently exposed for the OneDrive sync app. You need to configure the parameters in parentheses.

SettingDescriptionParametersExample Plist Entry
Disable personal accounts
Blocks users from signing in and syncing files in personal OneDrive accounts. If this key is set after a user has set up sync with a personal account, the user will be signed out.
DisablePersonalSync (Bool): When set to true, this parameter prevents users from adding or syncing personal accounts.
<key>DisablePersonalSync</key>
<(Bool)/>
Default folder location
Specifies the default location of the OneDrive folder for each organization
TenantID (String): TenantID determines which accounts the default folder location setting should apply to. Find your Microsoft 365 organization ID
DefaultFolderPath (String): DefaultFolder specifies the default folder location.
Mac App Store:
The path must already exist when users set up the sync app.
Standalone:
The path will be created on users' computers if it doesn't already exist. Only with the Standalone sync app can you prevent users from changing the location.
<key>Tenants</key>
<dict>
<key>(TenantID)</key>
<dict>
<key>DefaultFolder</key>
<string>(DefaultFolderPath)</string>
</dict>
</dict>
Automatic upload bandwidth percentage
Enables the sync app to automatically set the amount of bandwidth used based on available bandwidth for uploading files
AutomaticUploadBandwidthPercentage (int): This parameter determines the percentage of local upload bandwidth that the sync app can use. Accepted values are from 1 through 99.
<key>AutomaticUploadBandwidthPercentage</key>
<int>(Bandwidth)</int>
Set maximum upload throughput
Sets the maximum upload throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app
UploadBandwidthLimited (int): This parameter determines the upload throughput in KB/sec that the sync app can use. The minimum rate is 50 KB/sec and the maximum rate is 100,000 KB/sec.
<key>UploadBandwidthLimited</key>
<int>(Upload Throughput Rate in KB/sec)</int>
Set maximum download throughput
Sets the maximum download throughput rate in kilobytes (KB)/sec for computers running the OneDrive sync app
DownloadBandwidthLimited (int): This parameter determines the download throughput in KB/sec that the sync app can use. The minimum rate is 50 KB/sec and the maximum rate is 100,000 KB/sec.
<key>DownloadBandwidthLimited</key>
<int>(Download Throughput Rate in KB/sec)</int>
Dock icon
Specifies whether a dock icon for OneDrive is shown
HideDockIcon (Bool): When set to true, this parameter hides the OneDrive dock icon even when the application is running.
<key>HideDockIcon</key>
<(Bool)/>
Open at login
Specifies whether OneDrive starts automatically when the user logs in
OpenAtLogin (Bool): When set to true, OneDrive will start automatically when the user logs in on the Mac.
<key>OpenAtLogin</key>
<(Bool)/>
Enable Files On-Demand
Specifies whether Files On-Demand is enabled. If you don't set this setting, Files On-Demand will be enabled automatically as we roll out the feature, and users can turn the setting on or off
FilesOnDemandEnabled (Bool): When set to true, new users who set up the sync app will download online-only files by default. When set to false, Files On-Demand will be disabled and users won't be able to turn it on.
<key>FilesOnDemandEnabled</key>
<(Bool)/>
Disable download toasts
Prevents toasts from appearing when applications cause file contents to be downloaded
DisableHydrationToast (Bool): When set to true, toasts will not appear when applications trigger the download of file contents.
<key>DisableHydrationToast</key>
<(Bool)/>
Block apps from downloading online-only files
Prevents applications from automatically downloading online-only files. You can use this setting to lock down applications that don't work correctly with your deployment of Files On-Demand.
HydrationDisallowedApps (String): Json in the following format
[{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}]
'AppID' can be either the BSD process name or the bundle display name. MaxBuildVersion denotes the maximum build version of the application that will be blocked. MaxBundleVersion denotes the maximum bundle version of the application that will be blocked
<key>HydrationDisallowedApps </key>
<string> [{'ApplicationId':'appId','MaxBundleVersion':'1.1','MaxBuildVersion':'1.0'}, {'ApplicationId':'appId2','MaxBundleVersion':'3.2','MaxBuildVersion':'2.0'}]</string>
<(Bool)/>
SharePoint Server Front Door URL
Specifies the SharePoint Server 2019 on-premises URL that the OneDrive sync app should try to authenticate and sync against
SharePointOnPremFrontDoorUrl (string): The URL of the on-premises SharePoint Server.
<key>SharePointOnPremFrontDoorUrl</key>
<string>https://Contoso.SharePoint.com</string>
SharePoint Server Tenant Name
Specifies the name of the folder created for syncing the SharePoint Server 2019 files specified in the Front Door URL.
SharePointOnPremTenantName (string): The name that will be used when creating a folder to sync the on-premises SharePoint Server files. If specified, the folder names will take the form of:
OneDrive – TenantName
TenantName
If not specified, the folder names will use the first segment of the FrontDoorURL as the Tenant Name.
Example - https://Contoso.SharePoint.com will use Contoso as the Tenant Name
<key>SharePointOnPremTenantName</key>
<string>Contoso</string>
SharePoint OnPrem Prioritization
For hybrid scenarios where the email is the same for both SharePoint Server on-premises and SharePoint Online, determines whether or not the client should set up sync for SharePoint Server or SharePoint Online first during the first-run scenario.
SharePointOnPremPrioritizationPolicy (int): This parameter determines which service to attempt to authenticate against for setting up sync.
1 indicates OneDrive should setup SharePoint Server on-premises first, followed by SharePoint Online.
<key>SharePointOnPremPrioritizationPolicy</key>
<int>(0 or 1)</int>
BlockExternalSyncPrevents the sync app from syncing libraries and folders shared from other organizations.BlockExternalSync (Bool): Set to true to prevent syncing OneDrive for Business and SharePoint libraries and folders from organizations other than the user's own organization. Set to false or do not include the setting to allow.
Learn about OneDrive B2B Sync.
<key>BlockExternalSync</key>
<(Bool)/>

You can also configure the OneDrive Standalone sync app to receive delayed updates.

PList Location
~/Library/Preferences/com.microsoft.OneDriveUpdater.plist
Domain
com.microsoft.OneDriveUpdater
SettingDescriptionParametersExample Plist Entry
Tier
Defines the update ring for the computer
UpdateRing (String): This parameter has two different values.
Production - The default update ring for OneDrive updates.
Insiders - This update ring receives updates that are 'pre-production' and will allow you to play with features before they are released. Note that builds from this ring may be less stable.
Enterprise - This update ring receives updates after they have rolled out through the Production ring. It also lets you control the deployment of updates. For more info about the update rings and how the sync app checks for updates, see The OneDrive sync app update process.
<key>Tier</key>
<string>(UpdateRing)</string>

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